FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

I want to buy this machine,what suggestion can you give?

Please tell us: What material do you process? (Better show me your product picture) What's the working area?

Is it easy to operate for the new user ?

It is very easy ,we offer you manual book and operate video ,also our technician can help you by e-mail / Skype/ phone /trade manager online service at any time.

What's MOQ?

The minimum order is 1 set machine. If your order is big, thae price will be better.

What's the payment terms？

T/T, Western Union,L/C or others.

How to transfer the goods?

For large-scale engraving cutting machines,we ship the goods by sea. We deliver the mini machines of small-scale by air shipping or express such as DHL,TNT,UPS,FedEx,etc. Kindly let us know your detail address, post code etc information.

What I need to do when the machine suffer trouble?

Make sure all the wires be connection well ,and keep your lens and mirrors be clean ,then check your laser tube and talk details with us.

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